Refund & Cancellation Policy
Clear information about project cancellation, refunds and related costs.
1. General Policy
At BrandHive Studio (“BrandHive Studio,” “we,” “us,” or “our”), we take pride in delivering meticulous craftsmanship across brand identity, digital design, UI/UX architecture, and web engineering.
Because our services involve dedicated creative talent, customized technical development, and reserved studio scheduling, we maintain clear, fair, and transparent policies regarding cancellations, refunds, and associated expenses.
2. Cancellation Before Work Begins
If a client formally requests cancellation of an engagement prior to the commencement of any creative discovery, project briefing, research, design drafting, or technical setup, the unused portion of the advance deposit may qualify for a refund, subject to applicable deductions.
Applicable deductions may include any unrecoverable administrative setup costs or external transaction handling fees incurred.
3. Cancellation After Work Begins
Once project discovery, creative exploration, design prototyping, or development work has commenced, completed work is generally non-refundable.
In the event of cancellation after work has begun, any refund consideration is strictly calculated based on the unused portion of fees after deducting:
- work already completed up to the cancellation notice date;
- non-refundable third-party costs committed on behalf of the project;
- external services, software licenses, or assets already purchased; and
- other previously agreed project-specific expenses.
If the value of completed work and incurred third-party costs exceeds the advance deposit paid, the client will be invoiced for the balance due for work completed up to the date of formal cancellation.
4. Custom Projects
Certain enterprise projects, bespoke software development, or long-term retainer agreements may include project-specific milestone schedules or distinct termination provisions.
Where custom terms are explicitly agreed and executed in a written contract or quotation signed by both parties, those project-specific terms take precedence over the general terms in this policy.
5. Third-Party Services
Fees paid to third-party vendors—such as domain name registrars, web hosting providers, paid typography foundries, third-party API providers, or paid software plugins—are entirely non-refundable once ordered or registered. BrandHive Studio is not liable for refunds on any third-party products or services once purchased for your project.
6. Refund Requests
All cancellation and refund requests must be submitted in writing by the authorized project sponsor. To initiate a request, please contact our team via:
Email: info@brandhivestudio.com.lk
WhatsApp / Phone: +94 70 641 0093
Your request must specify your project name, invoice number, reason for cancellation, and date of notification.
7. Refund Review & Human Approval
All refund and cancellation requests undergo careful, individual human review by BrandHive Studio management. We review the project milestones achieved, time invested, external expenditures committed, and deliverables shared.
Approved refunds will be processed via original bank transfer or agreed payment method within 14 business days of formal written confirmation.
8. Policy Updates
BrandHive Studio reserves the right to amend this Refund & Cancellation Policy at any time. Changes become effective upon publication on this page with an updated “Last Updated” date. (Version: July 2026).
9. Contact BrandHive Studio
For any clarifications regarding cancellation or billing terms:
Agency: BrandHive Studio
Location: Interceed Waththa, Kattuwa, Negombo, Sri Lanka
Official Business Email: info@brandhivestudio.com.lk
WhatsApp / Phone: +94 70 641 0093
Website: www.brandhivestudio.com.lk